Commonly asked questions
By offering concise and informative responses, this section helps users find solutions without the need to contact customer support, saving time
SellZ is an AI-powered tool that automates the creation of product listings. You simply upload a product image, and our AI analyzes it to generate SEO-optimized titles, persuasive descriptions, and bullet points tailored for platforms like Amazon, Shopify, and eBay.
We support formatting for all major marketplaces, including Amazon, eBay, Etsy, Shopify, and WooCommerce. You can also generate "General" listings that work well for social media (Instagram/Facebook shops) or custom websites.
Not at all! SellZ is designed for sellers, not engineers. We have pre-tuned our AI models specifically for e-commerce. You just upload an image or enter basic details (like material or size), and we handle the complex prompting behind the scenes.
Absolutely. SellZ is a favorite among dropshippers because it allows you to take a supplier's generic image and description and rewrite it completely. This helps you avoid "duplicate content" penalties and makes your listing stand out from other sellers selling the same item.
Yes! You can generate listings in English, Spanish, French, German, Italian, and Portuguese. This is perfect for sellers looking to expand into international markets like Amazon Europe or Latin America.
Yes, every new account comes with a free trial that lets you generate up to 3 listings for free. No credit card is required to start. This lets you test the quality of the AI before committing to a paid plan.
Each plan comes with a monthly allowance of listing credits (e.g., 20 credits for Starter). One credit equals one generated product listing (Title + Description + Features). Using the AI to edit or regenerate a listing does not consume extra credits.
No, listing credits reset at the start of each billing cycle. This allows us to keep our monthly subscription prices low. If you need more credits for a specific month, you can purchase a one-time "Top-Up Pack" without upgrading your plan.
Absolutely. You can upgrade or downgrade your plan at any time from your dashboard. Upgrades take effect immediately (with a pro-rated charge), while downgrades take effect at the end of your current billing cycle.
Yes! We offer a 20% discount on all plans if you choose to be billed annually. This is a great option for established sellers who have a consistent flow of inventory.
Never. SellZ is a software tool, not a marketplace. We do not take any commission from the sales you make on Amazon, Shopify, or eBay. You only pay the flat subscription fee for the software.
Invoices are automatically generated and emailed to you after every successful payment. You can also download your complete billing history from the "Settings > Billing" section of your dashboard for tax purposes.
No. We respect your intellectual property. Your product images are processed temporarily solely to generate your listing content. We do not use your specific images to train public AI models or share them with other sellers on the platform.
You do. As a user of SellZ, you retain full commercial ownership and copyright of all titles, descriptions, and bullet points generated by our tool. You are free to publish, edit, or copyright this content as your own.
We strictly do not sell your data to advertisers or data brokers. We only share necessary data with trusted infrastructure partners required to run the service (e.g., Stripe for payments, OpenAI/Anthropic for LLM processing) under strict data protection agreements.
Yes, SellZ is fully compliant with GDPR (General Data Protection Regulation) and CCPA. We implement "Privacy by Design" principles, ensuring your data is handled lawfully, transparently, and securely.
Absolutely. You have the "Right to be Forgotten." You can request the permanent deletion of your account and all associated data (including generation history and uploaded images) at any time through your account settings or by contacting support.
No. SellZ is a content generation tool, not a sales analytics platform. We do not have access to your seller accounts, financial data, or customer lists unless you explicitly grant API permission for the sole purpose of publishing listings.
You retain full commercial ownership of all listings, titles, and descriptions generated through your paid SellZ account. You are free to use this content on Amazon, Shopify, eBay, or any other platform without attribution.
You may cancel your subscription at any time via your dashboard. Your access to premium features will continue until the end of your current billing cycle, after which your account will be downgraded to the free tier. We do not offer pro-rated refunds for partial months.
Yes. To ensure fair access for all users, we impose rate limits on listing generation. "Unlimited" plans are subject to a fair use policy to prevent abuse (e.g., bot-driven scraping or excessive bulk generation beyond standard business needs).
We reserve the right to suspend or terminate accounts that engage in prohibited activities, such as using SellZ to generate fraudulent listings, prohibited items (drugs, weapons), or engaging in payment fraud. Terminated accounts are not eligible for refunds.
Absolutely. We do not store your credit card information on our servers. All payments are processed securely through our payment provider (Stripe/Paddle), which is PCI-DSS Level 1 compliant.
We offer a 7-day money-back guarantee for new subscribers who have generated fewer than 5 listings. If you are unsatisfied with the service within this period, please contact support for a full refund.
Still have questions?
If your question isn't listed here, feel free to contact us or start a live chat with our team. We're happy to help!
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