Return and refund guidelines

At Sellz.app, our AI-powered eCommerce listing automation tool is designed to help sellers optimize and scale efficiently. We stand behind our service with a clear refund policy, but all refunds are subject to the conditions outlined below to ensure fairness and prevent abuse.

14-Day money-back guarantee

We are confident in the value of Sellz as your AI eCommerce automation solution.
If it doesn't meet your needs, you may request a full refund within 14 days of your initial purchase — subject to review and approval.

Conditions for refund

You may be eligible for a refund if

• The request is made within 14 days of the original purchase date (strictly enforced).
• You provide a valid reason and order details for verification (required to prevent fraud).
• You have not exceeded reasonable usage limits during the period (e.g., no mass downloads or API abuse).
• The issue cannot be resolved through our support team (we prioritize fixes over refunds).
• You comply with our Terms of Service and have not violated any policies.
• Refunds are processed via our Merchant of Record (Lemon Squeezy or Paddle) and are final.

How to request a refund

Follow these steps to submit a refund request

1. 1

   Contact our support team via email at support@sellz.app.

   Include your order ID, purchase date, and a detailed reason for the request. We may require additional verification to ensure eligibility.

2. 2

   Await our review (typically within 48-72 hours).

   Our team will assess your request against our policy. If approved, we'll initiate the refund through Lemon Squeezy or Paddle.

3. 3

   Receive confirmation and monitor your payment method.

   Once processed, we'll send confirmation. Note that access to the Service will be revoked upon refund issuance.

Refunds are issued to the original payment method and are final — no re-activations or credits.

Refund processing time

Approved refunds are typically processed within 5–10 business days, but may vary based on your bank or payment provider. We are not liable for delays beyond our control.

Non-refundable situations

Refunds will not be granted in cases including but not limited to

• Requests after the 14-day window has expired.
• Violations of our Terms of Service, such as abuse of the AI tool or platform integrations.
• Purchases from unauthorized resellers or third parties.
• Issues resolved by our support team or available workarounds.
• Renewals, upgrades, or downgrades — refunds apply only to initial purchases.
• Fraudulent or suspicious activity, as determined at our sole discretion.

We appreciate your feedback

While we encourage feedback to improve Sellz, providing it is optional and does not guarantee refund approval. All decisions are final and at our discretion.